Frequently Asked Questions
Got problems? We have solutions! We want every Badge Bomb customer to be a happy customer!
If you are unsatisfied with your order, please contact us with in 3 days of receipt of your order using the form at the bottom of the page or by emailing email@example.com.
For all returns:
- Please include your order number and the reason for your return.
- Customers are responsible for the cost of return shipping.
- For the returned items, 100% of the purchase price will be credited via the original form of payment with in 3-5 business days of receipt of goods.
- If your items arrive damaged or otherwise defective, we will send a replacement and/or pay for the cost of return shipping. Please include a photo of your receipt if you have it (or let us know where it was purchased) and a photo of the issue when you reach out to us at firstname.lastname@example.org.
Orders leave our warehouse within 1-3 business days via USPS. Once shipped, you'll get an automated e-mail with your tracking number. Tracking and additional shipping updates will be provided by your shipping carrier.
Local Pickup: If you live in Oregon, you may see Local Pickup as a shipping option. We offer contactless pickup from our Portland, OR factory HQ on Foster Rd. If you select that option, we will reach out when your order is ready via email.
International Shipping: We offer discounted shipping to the following countries. Most packages arrive in 10-14 days with this service but we do not guarantee arrival times. There may be duties imposed upon receipt of the shipment.
- Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Spain, United Kingdom.
Customers are responsible for all customs duties imposed by their countries. We are exploring affordable DDP options (Delivery, Duties Paid), stay tuned.
I live in Portland! Can I buy stuff directly from you?
Our Foster Road HQ is primarily a workspace and doesn't function as a retail space currently. However, we do offer contactless pickup in our parking lot! You can also find Badge Bomb product in shops all over town, keep your eyes peeled in boutiques along Hawthorne, Alberta, Mississippi Ave, and the Pearl.
Sign up for our newsletter at the bottom of this page if you want to hear the latest shop gossip on good deals, fun facts, and the occasional event.
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Do you manufacture all of your products?
We manufacture a lot of our products! All of our buttons and magnets are hand-pressed in our Portland, OR factory and our stickers and cards are USA made. Our pins and patches are imported. 100% of our products are designed, packaged, and shipped from us in Portland.
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I have a really good idea for a button - will you make it?
Due to the volume of artist submissions, we can't review them all! If we are looking for new art, we will post on our social media, so follow us on instagram and facebook to stay in the loop.
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I have a question about my order! Please help!
We are here to help! Contact us via the form at the bottom of this page and we'll get back to you ASAP. We work Monday-Friday.
Need to get in touch? Use this form: