Frequently Asked Questions
Got problems? - we have solutions! We want every Badge Bomb customer to be a happy customer!
If you are unsatisfied with your order, please contact us with in 3 days of receipt of your order using the form below or by emailing firstname.lastname@example.org.
For all returns:
- Please include your order number and the reason for your return.
- Customers are responsible for the cost of return shipping.
- If your items arrives defective or damaged Badge Bomb will pay return shipping.
- For the returned items, 100% of the purchase price will be credited via the original form of payment with in 3-5 business days of receipt of goods.
Orders leave our warehouse within 1-3 business days via USPS. Once shipped, you'll get an automated e-mail with your tracking number. Tracking and additional shipping updates will be provided by your shipping carrier.
Local Pickup: If you live in Oregon, you may see Local Pickup as a shipping option. We offer contactless pickup from our Portland, OR factory HQ on Foster Rd. If you select that option, we will reach out with more info via email.
International Shipping: As of June 2020, we now have deep discounted International Shipping rates to the following countries! Most packages arrive in **10-14 days with this service.
- New Zealand
- United Kingdom
If you live outside the US or those 15 countries, we can still ship to you of course.
Customers are responsible for all customs duties imposed by their countries. We are exploring affordable DDP options (Delivery, Duties Paid), stay tuned.
**Please note: As of April 2020 - with travel disruptions caused by COVID-19, some international packages are taking a really long time. USPS has paused some shipping options and we have no control over how long an order will take to arrive once it leaves our building. If you haven't received an order placed over a month ago, please reach out to us. We will do what we can to help you.
I live in Portland! Can I buy stuff directly from you?
Our Foster Road HQ is primarily a workspace and doesn't function as a retail space currently. However, we do offer contactless pickup in our parking lot! You can also find Badge Bomb product in shops all over town, keep your eyes peeled in boutiques along Hawthorne, Alberta, Mississippi Ave, and the Pearl.
Sign up for our newsletter at the bottom of this page if you want to hear the latest shop gossip on good deals, fun facts, and the occasional event.
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Do you manufacture all of your products?
We manufacture a lot of our products! All of our buttons and magnets are hand-pressed in our Portland, OR factory and our stickers and cards are USA made. Our pins and patches are imported. 100% of our products are designed, packaged, and shipped from us in Portland.
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I have a really good idea for a button - will you make it?
Due to the volume of artist submissions, we can't review them all! If we are looking for new art, we will post on our social media, so follow us on instagram and facebook to stay in the loop.
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I have a question about my order! Please help!
We are here to help! Contact us via the form at the bottom of this page and we'll get back to you ASAP. We work Monday-Friday.
Need to get in touch? Use this form: